A fighting vehicle customer was testing its latest system at a US proving ground, with the end customer present. During the testing a technician accidentally broke a switch top on the displacement joystick.
The switch manufacturer had no switch top spares available immediately. We had no inventory but were able to extract tops from assembled switches in our stock. We delivered these to the customer’s technician injust three working days, which allowed testing to continue.
Even though the customer didn’t make a formal request, we then added a quantity of the switch tops to our strategic stocks just in case a similar situation arose in future.
